Alex Free network outage in Huate – Savoie : what we know
A significant network distruption (” panne reseau Free “) has been reported from several parts of Haute _ Savoie , France , Starting around 9:30 AM on 17 September 2025. The outage is affecting both Fixed – line internet ( including fibre / ADSL ) and mobile services ( 4G / 5G ) , causing widespread connectivity problems for residents and bussiness .Free network outage Haute-Savoie
Affected Areas
Based on real -time incident reports and monitoring platforms , the most impacted zones include :
Annecy
Scionzier
Chenex
Saint – Julien – en – Genevios
Surrounding municipalities in Haute – Savoie
Users report :
Loss of internet via Fibre / ADSL
Mobile signal disruptions including calls, data , SMS
What Severices Are Down
Fixed internet services ( freebox line , Fibre / ADSL ) are offline or unstable in many places .
Mobile Network Services ( voice, data ) are also compromised . Some users can’t make calls or access the internet via their free mobile plans .
Company Response & Restoration Status
As of now , free has not issued an official statement Clarifying the cause of the outage or providing an estimated timeline for resolution .
Local reports indicate work may be underway , but their is no confirmation from the provider .
Affected users or being advised to monitor status via real – time outage tracking tools and to reboot their routers or mobile devices as temporary measure .
What Users Can Do Now
Here are some steps users in Haute – Savoie ( and elsewhere impacted ) can take :
- Check outage maps on sites like Selectra , Zone ADSL , or Down detector .
- Restart equipment : Power- cycle Freebox , modems , routers : turn off / on mobile devices .
- Contact free support via their customer service channels if the outage persists.
- Stay informed via social media , free’s official channels , or local news outlets .
Broader Context & History
Free also Known as free S.A.S , is a major French ISP and mobile Operater under its mobile branch free mobile . provides services including fixed broadband ( ADSL, fibre mobile telephony ( 3G/4G /5G)
and multimedia packages Such network outages or not unprecedented . Similar incidents affecting both Fixed and mobile services has occurred in path months and years within France
Conclusion
The free network outage in Haute- Savoie is a serious disruptions impacting both fixed and mobile services , with no official word yet on root cause or full Restoration . User in affected areas should monitor real – time status tools , try basic fixes , and stay updated through free local med
Free network outage Haute-Savoie
